We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please review our refund policy below for all the details.

1. Returns:

• We accept returns for most items within 30 days from the date of delivery.

• Items must be unused, in their original condition, and in the original packaging to be eligible for a return.

• Some products, are not eligible for return. Please check the product page for more information on return eligibility.

2. Refunds:

• Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method, and you will receive the funds within 7-10 business days, depending on your bank or payment provider.

• Shipping costs are non-refundable, and you will be responsible for return shipping fees, unless the item is defective or we made an error with your order.

3. Exchanges:

• If you'd prefer to exchange an item for a different size, color, or product, we recommend placing a new order for the desired item and returning the original item for a refund.

• To initiate an exchange, please contact us at info@crochetcraftstore.com to ensure availability of the new item.

4. Defective or Damaged Items:

• If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery with photos of the damage or issue.

• We will arrange for a return, replacement, or refund at no additional cost to you. Shipping fees will also be covered in these cases.

5. How to Return an Item:

• To start a return, please contact our customer service team at info@crochetcraftstore.com with your order number and reason for the return.

• We will provide you with instructions and a return shipping label if applicable.

6. Late or Missing Refunds:

• If you haven’t received a refund within the expected time frame, please first check with your bank or credit card provider.

• If you still haven’t received your refund, please contact us at info@crochetcraftstore.com, and we’ll help resolve the issue as quickly as possible.

7. Sale Items:

• Only regular-priced items are eligible for a refund. Sale items or clearance items are final sale and cannot be returned.

8. Customer Support:

• If you have any questions about our refund policy, need assistance, or would like to start a return or exchange, please contact our customer service team at info@crochetcraftstore.com.

Thank you for shopping with us! We strive to ensure a smooth and positive experience, and we’re here to help if you need anything.